REAL ESTATE PHOTOGRAPHY FAQ
Below you will find our frequently asked questions categorized by topic. Just click on the menu headings below to view questions related to a particular topic.
Why should I hire Pro Property Shots, instead of doing it myself?
Many smartphones take excellent photos. However, even the latest smartphone is lacking, due to the absence of a wide angle lens and limited exposure control. Pro Property Shots takes multiple exposures of every photo in order to capture the most detail in every room of your listing. In addition, we use a tripod, a remote shutter release, a wide angle lens and dedicated software to produce images that stand out. It’s our comprehensive process that truly makes the difference!
Why should I utilize professional photos?
According to a 2011 survey by the National Association of Realtors, 88% of buyers use the Internet in their search for a new home. Professional real estate photography scores as one of the most useful tools in making a positive first impression of a property. In addition, according to a 2010 Wall Street Journal article, real estate listings with professional photos typical command higher asking prices.
What types of payment do you accept?
If your photo session is with Jack, he will process your credit card at the end of your photo shoot. If your photo session is with one of our team photographers, we will email you an electronic invoice via Square prior to your appointment. You may pay your electronic invoice with any major credit card. We accept Visa, MasterCard, American Express and Discover. Payment must be received in full before your scheduled appointment. We do NOT accept checks.
Do you carry general liability insurance?
Do you offer aerial drone photography?
Yes. Please see our aerial drone services page.
Are your prices based on the square footage of the property?
Our pricing is not based on the square footage of your home. Instead, agents can select packages based on the number of images required to effectively promote a given property.
What are your office hours?
We are open Monday through Friday from 10 am to 6 pm.
Appointment Related Questions
What is required to book a photo shoot?
You will need to provide us with your name, company name, cell phone number and email address. You will also need to let us know what photo package you would like, which photographer (Jack or team) and if you need any package upgrades. Finally, you will need to provide us with the full property address including zip code.
Do you shoot on weekends?
Weekend photo shoots are by special request and are subject to availability.
What is the best time of day to photograph my home?
If your home faces east or south, we recommend a morning appointment. If you home faces west or north, an afternoon photo session would be the best choice.
Do you "Over Shoot" the home and allow me to pick the images I want?
In order to provide quick turnaround and affordable prices, we only shoot the number of images your package includes. If you anticipate needing multiple angles and perspectives of your home, we recommend purchasing a larger photo package.
If I provide the lock box code, will you shoot an unattended home?
We do not shoot unattended homes. For liability and security reasons, the agent or agent's representative must be present at the photo shoot.
Photo Related Questions
Do your photo packages include "Photoshop" editing?
All of our packages include our in-house standard image editing, which includes straightening, cropping, adjusting the color, contrast, brightness, saturation, etc. We will also try to remove a "limited" amount of small image flaws from you photo set. If you need large items removed from your photos, excessive amounts of items removed/edited, layers, masking, compositing or advanced Photoshop editing, please contact us.
Can you “Photoshop” out that crack in the wall?
For ethical and legal reasons, we cannot digitally remove a permanent physical feature of a home. This includes removing cracks in walls or ceilings, removing telephone poles or electrical lines, or modifying any other structural characteristic, deficiency and/or abnormality.
When and how will I receive my photos?
After payment has been received in full, images are delivered next day by 6pm via electronic download. For same day delivery, payment must be received in full by 6pm. Same day delivery is offered on a limited basis. A delay in payment will delay the processing and delivery of your images.
What is the resolution of the photos I will receive?
Clients receive two sets of images. The first set contains the high-resolution images (BIG),which are 4096 X 2723. These images are great for printed materials and advertisements. The second set contains the web-optimized images (MLS), which are 2048 X 1362. These images are great for web, mobile and the MLS. All images are delivered in JPEG format.
Can you upload the photos to MLS for me?
Due to MLS regulations, 3rd party vendors are not allowed to log in to MLS under an agent’s name and password.
What if I am not satisfied with my images?
Customer service is very important to us. We try extra hard to make sure you are satisfied with your photos. If for some reason you are not satisfied, please contact us immediately.
Video Related Questions
What types of real estate videos do you offer?
We offer a standard walk-through video, an image slideshow video and an exterior only aerial video.
Will you host my real estate videos?
We do not provide video hosting. We recommend clients utilize a third party video hosting provider, such as YouTube or Vimeo.
Do you offer aerial videos or custom videos?
Yes. Please see our pricing page or contact us to request a quote on a custom video.
Virtual Tour Website Related Questions
When will my virtual tour website expire?
Your virtual tour website will expire exactly one year from your purchase date.
What if I need my virtual tour longer than one year?
Our virtual tour websites are intended for homes that are being sold. In the rare event that you need to renew your domain name and website, you will need to contact us 30 days prior to the expiration date. We do NOT send out renewal notices. It is the client's responsibility to keep track of the renewal date. If you need a long-term website solution, please let us know and we will be happy to refer you to a custom website provider.